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Terms & Conditions

Effective Date: 28 April 2025

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Welcome to Iron Teahouse

By accessing or using our digital products, subscriptions, or coaching services, you agree to be bound by the following Terms and Conditions, which comply with Australian Consumer Law and relevant NSW legislation. Please review them carefully.

1. About Us

Iron Teahouse provides business coaching, consultancy, and digital resources—including e-books, templates, and subscription content—to support entrepreneurs and business owners with education, strategic development, and growth. All services are delivered in accordance with applicable consumer protections under Australian law.

2. Digital Products: E-books, DIY Kits, downloadable content

Purchases of Digital Products:

All sales of digital products, including e-books and downloadable content, are final. Due to the nature of digital downloads, no refunds or exchanges will be provided once a product has been purchased, except as required under Australian Consumer Law for defective or non-conforming goods.

Use of Digital Products:

While we encourage sharing resources for collaborative learning, Iron Teahouse discourages resale or redistribution for profit. Our digital products are not password protected or copy-restricted, and we rely on client integrity to respect the usage rights.
We make reasonable efforts to ensure our content is accurate, free from error, and virus-free. However, we do not guarantee that:

  • The information is entirely current, accurate, or complete; or

  • Any download is free from viruses or other damaging elements.

You are responsible for ensuring that your use of any business tools does not expose your system to viruses, malware, or other harmful interference.

No Legal or Financial Advice:

The content provided in our e-books and digital products is for educational purposes only and should not be construed as legal, financial, or professional advice. Iron Teahouse disclaims any responsibility for actions or decisions made based on the information provided.

3. Business Coaching and Consultancy Services

Quotes:

All coaching and consultancy services will be provided following an initial consultation. A formal quote and service agreement will be offered for review and acceptance before services commence. The quote is valid for the period specified within the quote, ensuring transparency regarding the scope, pricing, and expectations.

Agreements:

Coaching or consultancy projects will be governed by a Service Agreements outlining the deliverables, payment terms, and project-specific obligations. Customers are encouraged to review these terms carefully before engaging in services.

No Guarantees:

While Iron Teahouse aims to support business growth, we do not guarantee specific results. Outcomes are influenced by many factors, and decisions and their consequences remain the responsibility of the customer. Iron Teahouse will not be liable for any actions or results stemming from the advice provided.

Financial Forecasting:

Where business plans or materials involve financial forecasting, Iron Teahouse will outsource this service to a certified financial professional. The professional will provide the forecasting in compliance with relevant financial services regulations. This will be clearly disclosed to the customer and distinguished from general coaching or consultancy services.

Any financial advice or forecasting provided by the certified professional will comply with the relevant Australian financial services regulations and will be governed by the professional’s own terms and conditions. Customers will be notified of the involvement of a certified professional before the service is provided, and it will be explicitly stated in the associated Service Agreement.

4. Subscription Services

Tiered Membership Plans:

Iron Teahouse offers a subscription service with multiple membership tiers. Members may upgrade or downgrade their plans at any time through their account settings.

Billing:

Subscriptions are billed automatically on a monthly or yearly basis.

  • Pro-rata Billing: Payment for the first billing period is calculated on a pro-rata basis from the commencement date to the next standard billing date (15th of the month).

  • Ongoing Billing: Thereafter, billing occurs on the 15th of each month for monthly plans, or annually on the anniversary of the subscription start date for yearly plans.

  • Annual Discount: Yearly subscriptions receive a 20% discount when paid upfront.

  • Auto-Renewal: Subscriptions are set by default to automatically renew annually. Clients may opt out of renewal at any time via their account settings.

  • A renewal notification will be issued at least 14 days prior to the final billing period of the current term.

Cancellation:

Subscriptions may be cancelled at any time, effective at the end of the current billing period. No refunds or credits will be issued for partial or unused periods following cancellation. Clients retain access to their subscription content until the end of the active billing cycle.

Downgrading Plans:

When downgrading, changes take effect at the start of the next full calendar month. The current month’s charges will not be reimbursed or prorated.

Pricing Changes:
Iron Teahouse reserves the right to update subscription pricing. Any changes will be communicated in advance and will apply to future billing cycles only.

5. Personal Information and Privacy

Data Protection:

Iron Teahouse is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Personal information will only be shared with trusted third-party providers or network partners where necessary to deliver our services, and only with your explicit consent, unless otherwise required by law.

Marketing Communications:

By signing up for any membership or service, you consent to receive marketing emails and promotional communications from Iron Teahouse. You can opt out at any time by using the unsubscribe link provided in each email or by contacting us directly. We respect your choice and will update your preferences promptly in accordance with privacy regulations.

6. Intellectual Property

Unless otherwise stated, all content, materials, and digital products provided by Iron Teahouse are the intellectual property of Iron Teahouse and are protected by the Copyright Act 1968 (Cth) and other applicable intellectual property laws. These materials may include e-books, templates, workbooks, toolkits, guides, and branding assets.

Some digital products available through Iron Teahouse may be created or licensed by third-party contributors. In such cases, ownership will be clearly disclosed, and the relevant intellectual property rights will remain with the original creator or rights holder.

All materials are provided for personal or internal business use only. Customers may not reproduce, resell, distribute, modify, or repackage these materials for commercial purposes without prior written permission from Iron Teahouse or the applicable rights holder.

7. Limitation of Liability

To the fullest extent permitted by law, Iron Teahouse is not liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with the use of our digital products, consultancy services, or subscription resources.

Nothing in these Terms limits or excludes any rights or remedies you may have under the Australian Consumer Law, including any guarantees that cannot be lawfully excluded. If any product or service provided by Iron Teahouse fails to meet a consumer guarantee, your rights may include a replacement, refund, or compensation for reasonably foreseeable loss.

Customers agree to exercise their own judgment in applying any information, and should seek independent professional advice where appropriate.

8. Amendments

Iron Teahouse reserves the right to update or modify these Terms and Conditions at any time. Any changes will be published on our website and will take effect from the date of publication.

Where changes may materially affect your rights or obligations, we will provide at least 14 days’ notice before the updated Terms come into effect. Continued use of our services after the notice period will constitute acceptance of the updated Terms.

9. Contact Information

For any questions regarding these Terms and Conditions, please contact admin@ironteahouse.com.

By using our website, purchasing our products, subscribing to our services, or engaging our consultancy offerings, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

10. Dispute Resolution
In the event of any dispute, claim, or disagreement arising out of or relating to these Terms and Conditions, Iron Teahouse encourages customers to contact us directly at admin@ironteahouse.com to seek a resolution. If the matter cannot be resolved through direct negotiation, both parties agree to attempt to resolve the dispute through mediation before commencing legal proceedings.

11. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Payment Terms for Coaching and Consultancy
Unless otherwise specified in the relevant Service Agreement, payment for coaching and consultancy services is due within 14 days of the invoice date. Late payments may incur interest or administrative fees as set out in the Service Agreement.

13. Termination of Services
Iron Teahouse reserves the right to suspend or terminate your access to our services, digital products, or subscription resources at any time if you breach these Terms and Conditions or engage in unlawful or prohibited conduct. In such cases, no refund or credit will be provided for any unused portion of services or subscriptions.

14. Force Majeure
Iron Teahouse will not be liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, strikes, or internet outages.

15. Service Availability
While Iron Teahouse makes reasonable efforts to ensure continuous availability of its digital resources and website, we do not guarantee uninterrupted access. Scheduled maintenance or unforeseen technical issues may temporarily limit access to services or content. We will provide notice of scheduled maintenance where possible.

16. Age Restrictions
Our services, digital products, and subscriptions are intended for individuals aged 18 years or older. By using our website or purchasing our products, you confirm that you are at least 18 years of age or have obtained parental or guardian consent.

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